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Hi, I'm Akiko✋

Experience

User Experience Lead - PwC
2018 - Now
Experience Design Director - R/GA
2016 - 2018
User Experience Manager - Condé Nast
2014 - 2016
User Experience Director - Rokkan
2010 - 2014

About

With 15+ years of experience, I'm a UX design lead who believes in the power of information design and collaboration to create valuable product, system, and service experiences.
Download Resume

What I Do

  • Uncover problems and challenges  
  • Identify opportunity areas
  • Understand user needs and pain points
  • Prioritize, align, and create a roadmap
  • Collaborate, generate, and communicate ideas
  • Analyze and optimize performance

UX Practices

  • User Interface Design
  • User Research
  • Journey Mapping
  • Wireframing & Prototyping
  • Design System
  • Workshop Facilitation

Speaking Engagements

  • DesignPortfolio.Center (2024)
  • FIT: Creative Technology & Design Program (2022, 2019, 2018, 2017)
  • Columbia University: Graduate School of Architecture, Planning and Preservation (2020)
  • Pratt Institute: MFA Thesis Resource Advisor (Fall 2016)

Awards

  • 2019 Webby Awards: People's Voice Winner - Website Entertainment (Marvel.com)
  • 2013 CLIO Award: Bronze, User Experience (JetBlue Mobile)
  • 2013 Digiday Mobi Awards: Finalist (JetBlue Mobile)
  • 2013 FWA: Mobile of the Day (JetBlue Mobile)
  • 2010 Living Labs Global Showcase Award: First Place (Open Green Map)
Let’s connect 🙂